SHIPPING POLICY

FREE SHIPPING

We offer Free Shipping on all orders over $49.

PROCESSING TIME

Orders placed on our website (https://benbumatcha.com) are processed and shipped within five (5) business days, using the best available shipping service — USPS First Class Package, UPS Parcel, or Amazon Logistics.

SHIPPING DESTINATIONS

Currently, Benbu only ships to addresses within the United States.

Once an order's tracking status is marked as "Delivered" by the shipping provider, we consider the order complete.

INCORRECT SHIPPING ADDRESS

Please double-check your shipping details at checkout!
You are fully responsible for entering the correct shipping address.

If the wrong address is entered:

  • We cannot send a replacement unless the original order is returned to us.
  • We reserve the right to charge additional shipping fees to resend the order after we receive the return.

Some common errors include:

  • Missing apartment or unit numbers
  • Accidentally entering your billing address as the shipping destination

We do not offer refunds or replacements for orders with incorrect address information.

Additionally, Benbu is not responsible for lost packages, misdeliveries, or errors caused by shipping carriers, including USPS service mistakes.

FOR CUSTOMERS OUTSIDE THE USA

At this time, we only ship within the United States.
If you are outside the USA, please stay tuned — we hope to offer international shipping in the future!